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FAQ's

Please check the transaction status of transaction by clicking on the 'View & Reprint Receipt' link provided in the menu. If the transaction is still shown as in 'PENDING' status, it would automatically change to either 'SUCCESS' or 'FAIL' within 45 to 60 minutes.

Please do not panick, as in most cases, the transaction amount would get refunded by the payment aggregator to the remitter's account within a week.

Please contact your concerned bank about the transaction status. If the bank confirms that the online transaction was successful, then kindly forward a refund request to the Principal, Fatima Mata National College, Kollam for claiming refund of the failed transaction. The refund request will be verified and processed based on the laid out rules and regulations.

Please forward a written request to the Principal, Fatima Mata National College, Kollam for claiming refund for duplicate transactions. The request should clearly specify the online payment details including the transaction ids. The refund request will be processed by the College after verification based on the laid out rules and regulations.

You always have the option to verify the transaction status by clicking on the 'Reprint Payment Receipt' link provided in the menu. If you are still having any query, you may contact the College through the contact details given above.

Yes, we are always there to help you with your doubts. Please contact the Enquiry Contact Number given above for any fee related queries.

Currently, the College has only tied up with only one payment aggregator - Axis Bank EasyPay. More payment options may come up in the future.